Frequently asked questions and answers 🤔

With pleasure!

As part of the development work, for example, we can implement Marketing Automation for you to increase the effectiveness of your sales, or add shipping to parcel machines. Whatever you feel like in terms of your WordPress site.

Have a problem with abandoned shopping carts? Let us know and we will implement their recovery 🙂

We will help you manage the content on the site, install and configure plugins, change banners, adjust the design and CSS styles. The scope of work does not include the work of a graphic designer and a programmer (modification of PHP, plugins code and theme) – paid extra.

No problem! If you subscribe to a package with us, such as Secure, and over time your site requires more frequent and advanced care, you can let us know at any time. After you purchase a new subscription, we will change the package version starting next month.

If we see that your site has increased traffic or there are other mentions that recommend changing the package, we will let you know, but the final decision is always yours.

Since we are primarily concerned with providing constant care of the site, its proper functioning, as well as fast loading and professional security, we are not fond of making one-time changes. We know from experience that one-time changes are simply ineffective or, depending on the modification, require re-intervention after some time, which generates additional costs for you. Therefore, we will be happy to assist you in the care of your site and its further development as a technical partner.

If you need support, our Support Portal is available to you 24/7. Due to the nature of the work, for the time being, telephone contact is only for administrative purposes (contract processing, billing, etc.).

Feel free to contact us through the contact form! We will get to know each other and your site. We’ll determine what will be most optimal and begin caring for you. Furthermore, we will guide you step by step.

Once you purchase the subscription, the payment will be automatically renewed every month. An invoice will be sent to your email address.

It’s free of charge!

We do not charge clients any additional fee for preparing the site for service.

We have described the scope of the Modernization Work in the T&C.

Of course! In this case, we have designed a Custom package to take full care of customized or modified solutions on your site.

You don’t have to! We work with virtually all hosting companies. If you don’t want to change providers, we will take care of your site on your existing hosting.

However, if you want to speed up your site then one of the extremely important elements is fast and efficient hosting. Ask us about free migration and additional hosting discount as part of our cooperation.

With hours of manual optimization work and premium plugins that we offer free of charge as part of our care plans, we get results fast enough to positively impact the sites we manage.

1. During the start of our cooperation, our team conducts an audit of your website, so we can create and implement a unique action plan for your site to significantly reduce loading times.
2. The optimization process takes about 7-14 days to make sure your site works properly because optimization is a procedure that interferes directly with the source code of your site. During the process, if our team thinks it can help your site, they will suggest additional solutions, such as better hosting (migration is free) or a suitable CDN. An expert will discuss the recommended actions with you.
3. We also make sure that your site runs fast all the time, because optimizing your site speed is one thing, but keeping your site loading fast in the long run is a real revolution.

We provide you with free access to WP Rocket and Smush Pro premium plugins, and this gives you professional site optimization and image compression on your website.

Of course it is! We have been working with various hosting providers for a long time.

We look after many websites that use our preferred providers, so we can assure you that when you choose one of them you will be satisfied with the quality, customer service and focus on speed.

Most importantly, our preferred hosting providers provide free migration with registration.

We will be happy to recommend a provider that we have worked with for a long time and that we believe will best meet the specific needs of your sites. When you sign up with a new hosting provider, we will work with them and oversee the migration so that it goes smoothly and without any downtime.

Once the migration process is complete, we will manage your hosting environment to make sure your website runs quickly and stably.

Although in truth our goal is always to achieve load times below 1 second, we never make blanket promises when it comes to the load times of the sites we manage. Anyone who makes such promises simply wants to sell you their services, but the quality may leave a lot to be desired.

Nevertheless, most managed sites load in less than 2 seconds, which is the recommended loading time according to Google.

Every website is different, so depending on various aspects of the site, it may not be possible to achieve a loading time of less than 2 seconds. This situation may occur, for example, if your site is hosted on shared hosting (alongside 10,000 other sites) and contains 30 Google Ads, it is likely to run slowly.

If, on the other hand, you follow the advice of our experts, achieving a load time of less than 2 seconds should not be a problem, while balancing marketing needs and elements that help increase traffic and sales on your website.

We provide WordPress and WooCommerce speed optimization services only for individuals and companies who want to speed up their site and keep it loading speed for a long time.

A one-time WordPress speed optimization may help your site load faster now, but since your site will certainly change over the next weeks and months, it may slow down again unless someone continuously optimizes it for speed.

We would be happy to work with you to manage the speed of your site not only today and tomorrow, but also the future.

Emergency support service is needed when your website unexpectedly stops working. There may be errors in WordPress code, plugins or active theme. Websites are also constantly being hacked!

You may not know what caused the crash, so our care plan is crucial for your site.

We strive to be proactive instead of just reacting after an incident, so we can also take comprehensive care of the security and performance of your WordPress or WooCommerce site so that emergencies don’t happen at all.

However, if something does go wrong, our team takes emergencies very seriously and we focus on communicating quickly, explaining the problem and how to fix it.

By all means! We support all WordPress-based ecommerce under the Performance package and above.

Yes!

We can do all the programming and design work and manage the content and graphics on your site or add new blog posts.

We give you a set number of hours per month to use for all content and graphics management. Programming/design services are billed on an hourly basis.

We give you freedom, believing that you will love working with us anyway. That’s why we offer you a subscription that renews every month until you cancel.

We do not charge customers any additional fee to prepare the site for service.

Our tool pings (checks) your site(s) every minute of every day.

The tool monitors the site to see if it displays a 400/500 error. If it does, our team learns of the problem and begins troubleshooting to resolve the issue as quickly as possible.

As part of technical care also related to security, we will implement a number of layers of protection. First of all, we will cover the Site with a firewall, check and strengthen the security features, cover the Site with daily scanning for viruses, and if they appear, remove them free of charge.

In addition, we will implement and configure the premium plugin Solid Security PRO free of charge, which will further secure your unique WordPress or e-commerce site.

If needed, we will also implement additional security measures that are unique to each site we work with. This means that we always apply customized solutions.

Yes, we remove viruses within the Secure package and higher! We will remove viruses from your site free of charge if they appear. Feel free to contact us!

We perform weekly updates to your WordPress site – that is, in addition to the CMS itself, plugins and theme. What’s more, we try to perform them during low-traffic hours, so that they don’t negatively affect the convenience of users and browsers of your site.

Updates don’t always run smoothly. Code in one software may conflict with another, causing parts of your site to crash or break altogether. Updates can also sometimes cause unwanted or unexpected changes to the interface of your site itself. Without close monitoring of each update, your visitors (and users) may be confused when they unexpectedly encounter an improperly aligned page or broken plugin functionality.

That’s why, at WordCare, we’re here to keep an eye on all your WordPress updates and ensure continuous and stable performance.

Any software needs to be constantly updated to work properly. When you use tools created by trusted developers and designers, you know that they are accountable to their software and update it regularly.
There are many reasons why WordPress developers (as well as plugins and themes) may find it appropriate to update the source code of their product.

1. Security:
Source code is very vulnerable to infiltration and infection, so you may notice frequent security updates being issued to patch bugs.

2. Performance:
Even if your site has a trusted and proven solution (plugins, theme), keep in mind that performance can degrade over time when the software (code) becomes outdated. Therefore, performance patches are issued to make sure that the software does not negatively affect the speed of your site.

3 Functionality and Improvements:
Any good programmer will pay attention to the changing trends on the web. When these change, it is very important for websites to be able to constantly adapt to the modern user experience.

WordPress updates are changes made to the code. This includes both the WordPress CMS code and the theme or plugin.

Of course, updates can be performed with a few clicks however, we strongly recommend taking precautions such as making a full backup of your site before performing an update and then performing the update on a test site.

That’s why at WordCare, we perform secure updates that involve a series of steps:

1. Taking a screenshot of the homepage before the update
2. Performing an off-server cloud backup
3. Performing an update
4. Taking a screenshot after the update
5. Checking the performance of the site after the update
6. Comparison of screenshots
7. Checking the functionality of the site after the update and fixing any bugs

Your WordPress site is a collection of files, software, and database hosted on a server. A backup is a copy of all these elements that make up your site. This copy is stored in a secure location.

Hackers, code bugs, human errors.

WordPress Websites are exposed to many threats, so they need high-level protection.

What happens when your site goes offline, is taken over, or data is corrupted or lost? Can you afford to start from scratch?

Backups can save your site and are useful for many reasons:

1. Security:
Backups are a very important part of WordPress security strategy when your site, for example, has been damaged or taken over by a hacker.

Therefore, it is essential to keep backups off the server which allows you to restore your site and remove the infection.

2. Updating issues:
Whenever you perform an update to WordPress, a theme or a plugin you take the risk that something will go wrong. Updates are an essential part of keeping your site secure and fast, but that doesn’t mean they can’t cause harm in the process.

Plugin conflicts through faulty source code or faulty updates can quickly block your site and even access to it. Restoring your site from a backup can quickly resume proper functioning.

3. Human errors:
Human error should always be taken into account. Just one line of erroneous code can damage a section of your site or cause a so-called white screen of death to appear. Backups save you a lot of time and instead of spending it troubleshooting the problem, you can more quickly restore your site for your visitors.

The process is fully automated, and all backups are securely stored on Amazon S3 cloud servers.

Importantly, restoring WordPress from a backup requires one click, and our team will do it for you when the need arises.

Your hosting provider can also perform backups, but is that enough? Remember that these backups will still be on the server your site is on.

There are also plugins for WordPress backups and restores, but what if you are unable to access the WordPress Admin Panel? The process of restoring your site can then be much longer, and this can cost you time, money, and reputation.

That’s why we can take care of backups that can be quickly restored in the event of a disaster.